23.02.2010

The swisspor group relies on CRM with Sensix

The Swiss number one in the area of sealing and insulation opts for the CRM specialist Sensix.

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Zurich, 23 February 2010. The swisspor group is the leading producer and provider of products and system solutions concerning the modern and energy efficient building envelope in Switzerland. In 19 locations in Switzerland and Europe the swisspor group develops, produces and sells high-quality products and highly efficient system solutions for the sealing and insulation of the building envelope – ranging from the basement area over the façade up to the roof. As a producer of insulation material and a market leader in Switzerland it sets standards and regards it as its most important task to provide customers with the latest and most innovative products. Products and systems are becoming increasingly more demanding and complex with regard to the technical and economical requirements. Therefore, it is essential for the sales company swisspor AG (plc) to be able to offer their customers and partners a comprehensive performance package with a high-quality service.
Swisspor AG (plc) wants to expand its leading position by investing in customer relationship management. Emphasis is put on increasing quality in the customer relationship and on optimising the use of resources in marketing and sales. As a result of the CRM project with Sensix, the software solution update.seven will be applied both in the office and in the field. Owing to the introduction of a customer value model and a close integration into existing systems, such as an internal AS/400-ERP-solution or the external construction database Baublatt, the optimisation of business processes and the development of a 360° view of customers become important objectives. "In Sensix we have found a local partner with many years of experience in our branch and a large number of references that show that the company has all the skills and knowledge that is necessary." Daniel Müller, project manager at swisspor, is sure that Sensix perfectly meets swisspor's requirements.
"As an experienced CRM specialist in the building and construction supply industry we are happy to count swisspor among our customers for whom we can achieve the best synergies by means of the existing best practice processes of this branch. Many years of experience with the Austrian Eternit-Werke, an affiliated company of swisspor, have contributed greatly to the success of this CRM investment at swisspor", affirms Armin Ribis, member of the board of Sensix AG (plc) and managing director of Sensix Switzerland.

About the swisspor group:
The swisspor group is the leading producer and provider of high-quality products and technologies for the modern and energy efficient building envelope in Switzerland. Under the brand name swisspor the group develops, produces and markets an extensive range of high-quality insulation materials and sealing systems in 19 locations in Switzerland and Europe. The subsidiary swisswindows AG (plc) enlarges the product range with a complete product portfolio of first-class window and door systems which are produced in 4 Swiss factories. The affiliate Eternit (Switzerland) AG (plc) produces a wide range of quality products made of fibre cement for roofs, façades, interior fittings, garden and lifestyle.
About Sensix:
Sensix is a European full service provider focused on customer relationship management (CRM). With locations in Frankfurt, Hamburg, Munich, Vienna and Zurich, the business supports more than 250 national and international companies in their CRM initiatives in up to 24 countries.
Today, Sensix is counted among the biggest dedicated CRM service providers in Central Europe. Sensix focuses on medium-sized and international enterprises in Central Europe and supports them in the whole value chain of the customer relationship management - ranging from business consulting, development of CRM strategies and the implementation of software solutions of various producers including Microsoft, Salesforce, Oracle/Siebel and update (plus their Software-as-a-Service products), from data management and improving data quality to the complete operations management and outsourcing of the CRM application. For more information please visit www.sensix.at.

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