Quicklinks
Newsletter registration
Do you want to receive the latest Sensix news? Register now
With us, your business
is in good hands.
For Sensix will support you – throughout
the entire value added chain of
your Customer Relationship Management.
Services
Our services include the consulting in the run-up to CRM initiatives, the choice and implementation of software, the effective supervision of the solution on the running system and the optimisation of market activities.
With our comprehensive service portfolio, which comprises analysis and consulting as well as the preparation, implementation and operation of methods,we ensure that the CRM solution supports all structures and operations relevant to your business model – that is to say not only the new projects but also the existing systems which do not perform this support any more. Sensix has consequently coordinated its service portfolio with the complete life cycle of its customers for a successful customer relationship management.
The preparation
Sensix supports your CRM initiative depending on the need with the proven acceptance analysis and / or a ROI assessment, the so-called Potential check. If the GO for the CRM intitiative has been granted, Sensix is at your side both with the production of the specifications as well as with the announcement & selection of software.
The implementation ...
... of the best-of-class CRM software solutions by the manufacturers Microsoft, Siebel or update is achieved on the basis of a project management method tested by Sensix (SPM). This resulted from the experience of more than 250 successful CRM projects and has the goal of reaching a maximum user acceptance and thus a ROI for the company that is as high as possible. As a support for each CRM introduction, we targetedly implement Change Management Change Management methods. These have proven to be useful above all with large, international rollouts with which you also have to overcome cultural barriers.
The operation ...
... of your CRM solution is supported by the Sensix Operations Management in the scope of the RunCRM-Services.These comprise 1st level support for your administrator as well as outsourcing of your complete CRM solution.