CRM production of specifications

You need a process definition, in order to derive from it the technical requirements for a CRM system? Would you like to define the requirements and prioritise them? And you require a project and resource plan that brings you quick wins for lasting acceptance among the users?

The Solution From Sensix

The method for producing manufacturer-neutral CRM tender documents has arisen from our experience of over 300 CRM projects. The approach has been optimised to the essential, so as not to be constantly reinventing the wheel. Together with you and your employees we produce requirement specifications that

• set out the project organisation
• define processes (based on an industry reference model if required)
• describe your future CRM data model
• contain an integration concept, including interface concept
• sets out functional and technical requirements according to priority

Your Benefits

• Motivations and success factors are taken into account, thus ensuring lasting acceptance among the users.
• Tried-and-tested approaches and methods are used in order to include and structure your requirements without exceptions.
• The Sensix team has experience with the most common CRM systems. The question of how the requirements can be implemented is thus already being considered at this stage.

The better the definition of tasks for your CRM initiative is formulated, the more appropriate the implementation concepts and the more precise the offers of the manufacturers and integrators will become!