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How does your CRM-system run?

Especially after the introductory stage has been completed, CRM cannot be taken for granted.

RunCRM services

Sensix RunCRM services are addressed to companies which are aiming to simplify or optimise their daily CRM operations, or to roll them out to an external specialist. With an experience of more than 250 CRM initiatives in a variety of industries, the specialists from our customer care centre offer both everything from selected services to the operation of complete CRM systems and the competent support of your users.

Challenges

  • Do you have too few resources or none at all for supporting your CRM system in a sensible way?
  • Do you wish to concentrate on your core competencies and to roll out the ongoing support of your CRM system?
  • Are you looking for an external expert for the ongoing support of CRM system at a fixed price?
  • Are you looking for a competent contact person on site who supports users and administrators on the phone and who assists you in the extension of projects?
  • Are you looking for a person with both the technical and the sector-specific process experience to support your CRM initiative?

Sensix RunCRM services at a glance

Hosting

  • Server hosting (incl. data and system stability concepts)
  • Access to user via web or dedicated VPN connection
  • Systems administration and backup strategy
  • Purchase or lease solutions for CRM onDemand

2nd Level Application Support

  • Support with technical problems in the areas of marketing / sales / service
  • 2nd level support (multi-lingual administrator hotline)
  • Escalation management to 3rd level manufacturer
  • Selected administration of CRM application
  • Regular fixed date for the enhancement of CRM acceptance
  • Software maintenance and product hotline

Application Services

  • 1st level support (multi-lingual user hotline)
  • Complete or selected further development of CRM application
  • Installation of service packs and of major upgrades
  • Execution of duplicates checking Data clearing
  • Monitoring of interfaces
  • Operation of CRM application in regard of content and technology

All RunCRM services are handled by the Sensix Operations Management. Our advisor team knows the detailed configuration of your CRM system.

Advantage

  • Enhancing user acceptance
  • Saving resources
  • Conversion of variable into fixed expenses
  • Support from CRM specialists
  • Reporting and result checking
  • Further development of both CRM application and CRM processes
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