Methods

SPM (Sensix Project Managment) is the method developed by Sensix for the successful introduction of CRM initiatives.

SPM has equally proven itself in the various industries and essentially follows four goa

• Pragmatic and efficient project approach thanks to tested planning documents and project documents
  
  
• Promoting acceptance through early involvement of the users (prototype, pilot) with planning, implementation and testing
  
  
• Process and implemention quality through regular QA checks, name conventions, project reviews and customer feedback after each project
  
  
• Sustainability through special RunCRM support contracts for the continuous support in the ongoing operation.
  
  
  • In the planning and conception phase the analysis and documentation of the processes of our customers is done. In doing so, the demands of the individual departments (Sales, Marketing, Customer Service etc.) are analyzed, dependencies between processes are identified and the IT landscape is examined. The results are systematically allocated to the fitting CRM software and conceptionally documented in form of a specification.
    
    
  • During the implementionit is important to implement the processes technologically, test it together with the customer and finish it off. Depending on the size of the project, different test scenarios (function, integration, performance) are bound in a so-called Testing Phase. The pilot operation follows the primary goal of promoting the user acceptance. From an agreed degree of completion, parts of the CRM system are made accessible for a limited user group in order to gather experience with the use of the new software. The feedback from the pilot operation is integrated into the implementation in a type of feedback loop.
    
    
  • After the overall completion of the implementation work, the training sessions of the end user take place and usually shortly thereafter the implementation ("going live") of the CRM system. Thus the trust of the users is secured, who are furnished with the necessary user knowledge in order to be able to successfully implement the CRM system in the daily business.
    With international projects, in practice the implementation is often done in the scope of a stagewise rollout plan.
    
    
  • Directly after the going live, in the scope of the productive support the Sensix experts take care to clarify any problems of the customers in the usage and operation of the new software. Afterwards the transition into the ongoing support is executed by the Sensix Operations Management. Here, in addition to standardized maintenance services, diverse models of support can be concluded in the scope of our RunCRM services.