Clubs and associations

The market - your customers


Clubs and associations today are also facing an increasing cost pressure. They are faced with extensive challenges due to the public interest in their efficiency as well as the high expectations of members and customers.

Clearly structured customer processes and technical system solutions for the administration of increasing numbers of members and control of more and more complex customer profiles have a supportive effect.

 

Sensix supports you with your CRM initiative and with the targeted implementation of your CRM processes which are specific to the industries, such as

  • the administration of customers / interests
  • administration of members
  • complaint management
  • administration of interest profiles
  • differentiated target group management
 

Your advantages

  • customer-oriented sales and service organization
  • target-oriented use of resources
  • Exhausting cross selling potentials
  • reporting on all sales and marketing activities
  • cost efficient target group marketing
 

References

With the experience from CRM projects in clubs & associations (e.g. Johanniter-Unfall-Hilfe e.V.), Sensix is the designated partner for CRM in the club and association work
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"The determination of a CRM solution which fits our needs means an important first step for us. The team from Sensix has taken over this task for us in a professional manner and could thus also gain our entire trust for the next phase of our CRM initiative. After the selection of the CRM system of update software AG, we still expect a successful implementation of our project goals: By the end of 2007, we hope that in our service centers all employees speak "the same language" and thus can cater to the needs of our customers even quicker and in more detail."

Josef Jindra,
responsible for the areas service and sales of the Johanniter in Bavaria