Microsoft Dynamics CRM 3.0 is a complete CRM suite which contains efficient tools for marketing, sales and service. Telephone intensive workplaces are now supported beyond the common CRM functionalities through the CTI functionality for MS Dynamics CRM.

Since September 2006, smn now also works with the CTI solution for Microsoft Dynamics CRM 3.0. Through automatic caller identification and display of the suitable customer data with incoming calls, inquiries can be processed even quicker. Previous waiting times with the search for the right customer for instance are significantly shortened. The solution via click to dial on CRM entries or Outlook contacts, including selective options with several telephone numbers supports the outbound operation.

Due to the large number of projects in the area of data services, Sensix has developed products, methods and interfaces which make it possible to measure data quality in a very simple manner and deduce measures for increasing the data quality according to need.

One of the worldwide most important producers of generic products reacted especially quickly to the amendment: Sandoz (worldwide the no. 2 on the market for generic products) increasingly focuses on services when dealing with pharmacies. Together with Sensix - Netragon, a telephone marketing campaign was developed in several stages with the goal of finding out more about the affinity and the satisfaction with Sandoz products and in addition to develop future support concepts.

Christiane Hesel has managed the team of professional service in Germany since 2002. She can fall back on around 20 years of international CRM experience, both in project management as well as management functions.