With the experience from more than 250 CRM projects, we succeed in implementing CRM initiatives efficiently and maximizing user acceptance and project success.

Our service portfolio gives you answers for the largest challenges which are linked to CRM projects:

Challenge 1: What is the most important thing?

The topic CRM is subject to differing definitions and subjective viewpoints. A CRM challenge is hardly defined in such a manner that it can be immediately implemented in the next processing stage, like for example a project implementation. A standardised procedure which calls up all important CRM topics in a structured manner and records them is the basis of each successful CRM initiative.

Challenge 2: Consistent implementation of the challenges.

Pure strategy or process consultants analyse and conceive a CRM strategy or a CRM process description in most cases professionally. There is thus a gap between the process documentation and the actual CRM system processes in the implementation. Software know-how should thus play a role right from the beginning in the CRM initiative.

Challenge 3: Securing a sustainable project success

Time and cost acceptance on the part of the implementation partner form the basic trust of a cooperation. But the commitment for a real success of the CRM initiative goes beyond that. Sensix offers a direct participation in the project success, derived from commonly defined goals.

Sensix goals

As an answer to the named challenges, Sensix follows 3 goals:

1. Use the experience from successfully implemented CRM projects.
2. Keep preparation or analysis phases of a CRM project and thus the entire introductory time as short and concise as possible.
3. Taking over responsibility for the project success and reaching the defined goals of your CRM initiative.