With EnableCRM and OptimizeCRM, Sensix has consequently coordinated its service portfolio with the complete life cycle of its customers for a successful customer relationship management.

EnableCRM

Concepts and services for the introduction of best of class CRM software

The preparation...

Sensix supports your CRM initiative depending on the need with the proven acceptance analysis and / or a ROI assessment, the so-called Potential check.

If the GO for the CRM intitiative has been granted, Sensix is at your side both with the production of the specifications as well as with the announcement & selection of software.

The implementation ...

... of the best-of-class CRM software solutions by the manufacturers Microsoft, Siebel or update is achieved on the basis of a project management method tested by Sensix (SPM). This resulted from the experience of more than 250 successful CRM projects and has the goal of reaching a maximum user acceptance and thus a ROI for the company that is as high as possible. As a support for each CRM introduction, we targetedly implement Change Management methods. These have proven to be useful above all with large, international rollouts with which you also have to overcome cultural barriers.

The operation ...

... of your CRM solution is supported by the Sensix Customer Care Center in the scope of the RunCRM-Services. These comprise 1st level support for your administrator as well as outsourcing of your complete CRM solution.

OptimizeCRM

get, grow and keep your customer - because after all it's about your business

No matter if you would like to aquire new customers, make your existing customer relationships more profitable or would like to keep endangered customers. A good setup with a CRM software solution is like a well tuned racing car. The race must however be won by your sales, the marketing and your customer service - here the entire team counts, as well as effective processes and perfect implementation.

In the scope of OptimizeCRM Sensix supports you with a number of services, from CRM health check to our RunCRM- or Marketing services. Our customer care center is specialized on the support of running CRM solutions and our marketing service center implements diverse types of campaigns, data and telemarketing services for you.