Sensix RunCRM services are aimed at companies which want to simplify, optimize or outsource the everyday CRM operation to an external specialist. With the experience of more than 250 CRM initiatives in diverse industries, our specialists from our customer care center offer both the takeover of selective services as well as the operation of your complete CRM system, and the professional support of your users.

Challenges

• You have too little or no resources in order to maintain your CRM system properly?
• You would like to concentrate on your core area of competence and outsource the ongoing support of your CRM system?
• You are looking for an external expert who takes over the ongoing support of your CRM system at a fixed price?
• You are looking for a competent local contact for the telephone support (user or administrator) who also supports you with the expansion of the project?
• You are looking for a support for your CRM initiative who has both well-founded technical experience as well as process experience in your industry?

An overview of Sensix RunCRM services

Run CRM services
Hosting	Application support	Customer Care
Server hosting (including data and failure safety)	Complete or selective administration of the CRM solution	1st level support (multilingual user hotline)
User access via the web or dedicated VPN connection	Import of service packs to major upgrades	2nd level support (multilingual administrator hotline)
System administration and backup concept	Monitoring of interfaces and synchronizations of notebooks	Complete or selective further development of the CRM solution
Purchase or rental solutions for CRM onDemand	Reporting (application or user related)	Support with professional questions from marketing / sales / service
	Escalation management on the 3rd level / manufacturer	Regular deadlines for increasing the CRM acceptance
All RunCRM services are taken over by the Sensix customer care center Our cteam of consultants knows the detailed configuration of your CRM system

Advantages

• Increasing the user acceptance
• Saving resources
• Converting variable costs into fixed costs
• Support of CRM specialists
• Reporting and success control
• Further development both of the CRM application as well as the CRM processes